Terms of Service

Last updated: [DD Month YYYY]

Template for review. Have a lawyer adapt these terms to your services and jurisdiction before release.

1. About these terms

These terms govern your use of this website and the services of [Legal entity name], registration no. [number], [address] ("we", "us"). By using the website or ordering a service, you agree to these terms.

2. Our services

We provide blockchain transaction analysis and prepare investigation reports. The report describes where funds moved, based on public blockchain data and information you provide.

We do not recover funds ourselves and do not guarantee recovery. Any recovery depends on the decisions of law enforcement, courts, exchanges and other third parties.

We do not provide legal advice. Our reports are intended to support your lawyer or the authorities.

3. Ordering and contract

A request through the website is not a contract. After the initial review, we send you a written offer describing the scope, timeline and fixed fee.
The contract is concluded when you accept the offer in writing.
We may decline a case, for example if tracing is not feasible or the case conflicts with the law.

4. Fees and payment

The initial review is [free / €amount].
The fee for an investigation is fixed in the offer. Payment is made by bank transfer to the account of [Legal entity name] stated on our invoice.
We never ask for payment in cryptocurrency, gift cards or to a private person's account. If someone does this in our name, do not pay and contact us.

5. Your obligations

Provide accurate and complete information about your case.
Only share information you have the right to share.
Do not use our reports for unlawful purposes.

6. Right of withdrawal (consumers in the EU)

If you are a consumer, you may withdraw from the contract within 14 days of concluding it without giving a reason. If you ask us to start work before this period ends, you pay for the work already done, and you lose the right of withdrawal once the service has been fully performed. To withdraw, write to [email@company.eu].

7. Confidentiality

We keep information about your case confidential and disclose it only with your consent or where the law requires it. How we handle personal data is described in our Privacy Policy.

8. Liability

We perform our services with professional care. We are not liable for the actions of third parties, including scammers, exchanges and authorities, or for losses that occurred before you contacted us. Our total liability is limited to the fee you paid for the service, except where the law does not allow such a limitation, such as in cases of intent or gross negligence.

9. Intellectual property

The content of this website belongs to us. You may use reports we prepare for you for your own case, including sharing them with the authorities and your lawyers.

10. Complaints and disputes

Send complaints to [email@company.eu]. We respond within [14] days. These terms are governed by the law of [country]. Consumers keep the protection of the mandatory laws of their country of residence.

11. Changes

We may update these terms. The version in force on the day you accept our offer applies to your contract.

12. Contact

[Legal entity name], [address], [email@company.eu], [+00 000 000 000].